Walked into their Boise location with questions about spas and Rob helped me out, he was very helpful and knowledgeable. After leaving and thinking on it for awhile he informed me of an upcoming sale. After I purchased it Rob set everything for the delivery up, all went smooth and between he and Kim they have been great about getting my water levels correct. Excellent team, glad I chose Snake River.
Danielle really helped us navigate and decide on the perfect hot tub for our family. She even helped and answered any questions I had after hours. So friendly and knowledgeable. Johnny was just as friendly and knowledgeable and game me a very thorough tutorial on all the ways to properly maintain and clean our tub. I feel confident and learned so much on all the products needed. THANK YOU!! VERY PLEASED
We have bought three spas from Snake River Pool and Spa over the past 25 years. We would not shop anywhere else. Jim and his team have provided second to none service since Jim started this business over three decades ago. We love the fact that they are located in the Magic Valley and the Treasure Valley and are always there to provide service after the sale.
My husband and I were in the market for a hot tub, we visited several different companies. We were so impressed by Hot Spring hot tubs from Snake River pool and spa on Orchard. Harry was our salesman, and he truly had our best interest in mind. Harry didn’t try to over sell us which we really appreciated, he found the right tub for us!!We also appreciate the discount you received on chemicals & free h2o testing as much as needed. We highly recommended Snake River pool and spa.Make sure you ask for Harry.Sincerely, a very satisfied customer.
My husband and I worked with Harry Zola in the Meridian location to buy our first hot tub. We couldn't be happier with the customer service he provided. He was extremely informative and gave us such a good deal! He stayed after hours to answer all our questions and actually hand delivered a part to us that we needed so our electrician could install it before receipt of the tub. We are having some concrete work done before we have the tub delivered, but we really wanted to write a review based on the customer service provided. Only wish we could give 10 stars! Can't wait for our first soak!
My neighbor's had bought this hot tub from Snake River Pool & Spa several years ago. We purchased the hot tub from our neighbors and this is where we used Snake River Pool & Spa. We called SRPS to move the hot tub and we where put in contact with Allen the service manager. From the first call Allen was first class. He set up the move and the guys came out, couple hours later it was moved and set in place. On the move day is where I first got to meet Josh the service tech. What a awesome young man he is. Just a delight with a smile on his face all the time. After getting the power ran to the tub we still had a issue with tub. So once again I called Allen and again he took care of us first class all the way. Josh showed up and a few minutes later told me what was wrong and the price. After giving him the go ahead in no time at all he had it fixed. Josh is just one awesome guy and I will always ask for him if I have any problems in the future. Today I took my water sample in and everyone in the store was so helpful and awesome. As a business owner myself it is nice see another business that truley cares about the customer. Snake River Pool & Spa is first class all the way around. Keep up the awesome service. Thanks so much.
Excellent experienced with both the knowledgable sales team and delivery crew. Spa showed up when they said it would and was installed in no time at all. Water sample and easy to follow instructions for water treatment were provided next day.
This is the third hot tub that I've been in / owned and I do do have to say it is the best. I have problems with them drying out my skin and this one does not. Not to mention the jets. The first one I wondered why I even got in it, the second kinda did it, but this one covers all my broken and sore parts. It is wonderful! Now lets cover the customer service. Everyone is so helpful and caring. It's not a place that takes your money and then they are done with you. They work with you all the way through each stage of the process. When your all set up and happy, they are still there when you come in months later with questions, or products to purchase. I would have to say want a great deal with great customer service this is the place you go. You will be happy you did. Thank you Snake River Pool and Spa in Boise, Idaho
Our experience with buying our first Vanguard Hot Tub couldn’t have been any better. Mark made the process so easy from beginning to end. He even made a special trip to the main show room so we could try them out before buying. Mark continues to remain connected answering all of our questions even after delivery . We are so happy we chose Snake River Spa and will be customers for life!
The experience from the purchase with Mark, to the delivery was smooth and simple. Very good customer service. Most importantly the spa orientation after delivery was very educational and helpful. I highly recommend it. Hot Tub Johnny is the way to go. Very knowledgeable, and a pleasure to have met. thank you guys for the the pleasurable hot tub buying experience. We absolutely love our Hot Spring tub. Now even more so knowing the in's and out's of the tub, thanks to the spa orientation from Johnny.
Just left this store. Danielle was awesome to talk to. She informed us on all of the products there. Understood our budget and I’m so excited to get my hot tub. Thank you Danielle and I’m excited to stop in and see you again!
We recently purchased our first hot tub, the Limelight Flair from Snake River Poo and Spa. Harry was super helpful and fun to work with. I had several questions before we even went into the store and he was always very quick to respond via email and text. He didn't even bat an eye when we asked if we could come in a second time for a test so we could be sure about our choice. We were looking at another model from another store but due to the support we felt from Snake River Pool and Spa and the fact they have been around for many years made us confident that purchasing from them was the best choice. We know that in buying a hot tub, we were also buying a relationship with the store to help support us and answer our questions. We are super happy with our decision, everyone has been super helpful and friendly. When the hot tub was delivered there was a piece that was broken and a new piece had been ordered right away by the installation crew and was installed just over a week after we originally got the tub. It was also super helpful to have Johnny come out about a week after we got it to go over all the maintenance and answer our list of questions. We have had a follow up question and they are all always quick to respond. I feel confident that we will continue to be supported as questions and concerns come up. We have been in our tub nearly every day (sometimes twice with the kids!) since we have gotten it. If you are thinking about getting a hot tub, do it! And get it from Snake River Pool and Spa.
I have been a consistent customer of Snake River Pool and Spa since buying a hot spring spa there over 3 years ago. The service since that time from the whole team has been fantastic - going above and beyond each time as if continuing to try to earn my business. Lonna Bell has been especially helpful - finding and ordering hard to find parts for a diving board that was not even purchased there, as well as being willing to visit our home to ensure our satisfaction with the quality of the water treatment in our spa. Thank you Lonna!
I want to say thank you :-) Last year I bought a used Hot Spring Jet Setter hot tub from a friend and had Snake river come out and check it out and show us how to maintain it; through that visit we started the hot tub out with Silk Balance water treatment and we have no trouble keeping the PH and alkalinity inline with minimal use of chlorine; when we had Hot Tub years ago we fought the water balance constantly which is why we got rid of it.Last week the tub went out and Russ "the best repair guy ever" came out and flipped the electrical barker and check the system and it was good to go. Snake River keep delivering!! Thank you, Jim
I have been a customer for several years and would never dream of switching places. The Spa Team in Twin Falls has always treated me so good and always takes care of me like I am their most important customer. They have saved me so many times concerning my hot tub and/or pool. I seriously don’t know what I would do without them. Love them all so much and truly appreciate everything they do for me. Highly recommend them!!!
We recently purchased a Hot Tub from Snake River Pool & Spa and we could not be happier. My wife and I use it everyday sometimes twice and the teenagers and all their friends are consistently asking when is their turn? We highly recommend getting one sooner rather than later. Go see Danielle as she is awesome with sales and once the purchase is complete they follow up with training and everything you need to know about your new hot tub with Hot Tub JOHNNY. After searching many options and various alternatives, in the end we found the perfect one, so save your time and money and go to Snake River Pool and Spa!!!
Harry at the Boise location has done a remarkable job for me. He found a used hot tub that fit my needs exactly. After I purchased and had it installed he has maintained communication very well to check and see if I need anything and how the hot tub is doing. I will definitely go back and see Harry when I get a second hot tub for my rental property. I would give Harry 6 stars if possible.
My husband and I recently purchased a Hot Springs Spa from Snake River Pool & Spa. From the very beginning, our experience was fantastic! Danielle, the sales person, was extremely helpful and provided a lot of insight. Since we have never owned a hot tub, I appreciated her patience and willingness to answer all of my questions and address my concerns. We purchased a 2018 Limelight and the spa is amazing! From the first day, I noticed that I sleep so much better after sitting in my hot tub. Finally, after we owned our hot tub for a couple of weeks, Snake River sent Johnny out to our home to answer any other questions we had after having the opportunity to use the spa. Johnny was fantastic! He worked around our schedule, he helped answer some of our more detailed questions related to keeping the spa clean and working in the optimal condition and he delivered chemicals to our home the following day. I highly recommend Snake River as a company and Danielle and Johnny specifically!
I called & spoke with Danielle Ambroz to see if they had any flex tubing in stock. They happened to be out, but were to be getting their shipment later that day. Danielle was so professional & courteous & even offered to drive it out to their Meridian location after work to save me a trip to Boise. A couple hours later, she promptly called me back to let me know their shipment had arrived. I did go & pick it up & Danielle was just as warm & inviting in person as she was over the phone. She is a true rock star for customer service & don't ever let her go!!
We purchased a used Hot Springs Sovereign Spa from Snake River when we first moved to Boise in 2006. With their help-always having the parts we need and the expert advice and willingness to explain the repair procedure- my talented honey has managed to keep it working at 25 years old! People still think it's NEW! Friends are on their 3rd hot tub in that same time period and have spent 10 times as much! I would never buy any other brand than Hot Springs, and can't recommend Corean at the desk or Jon in the service dept highly enough! We LOVE our SPA!
Johnny came out and took at my spa several times and he's done a great job every time. He's very kind and helpful! I am glad to have had his help with my spa along with the rest of the Snake River Pool and Spa team!
We were introduced to Snake River Pool & Spa when we acquired an old 1980s Hot Springs Spa for free and their help & service was great. We decided to purchase a brand new hot tub after remodeling, and went through them again due to our positive experience. We have been blown away by their customer service plan for those that buy their hot tub through them. They are extremely knowledgeable and friendly, and from the delivery guys to their follow up, we are super impressed. Not sure what tub to get? Just bring your swimsuit and try out their hottubs in a private area of the showroom. They'll even give you a robe. Hot tub Johhny came out for a personal consultation at our house to teach us the proper chemicals and answered any questions we still had. I really appreciated that extra service. Would recommend them to everyone.
Just recently we purchased our second Hot Springs spa from Snake River Pool and Spa and we must say they are the friendliest and most supportive team around. The initial tub we received had a manufacturer defect which the team recognized immediately upon delivery and assured us that it would be remedied. The team stayed in constant contact with us on the resolution and in the end Hot Springs voluntarily replaced the tub allowing us to use the existing tub until the replacement arrived.Once the new tub arrived, we were immediately contacted by the spa team and the tub was swapped with the same friendly install as the first experience. We cannot say enough about their support and believe the team is top notch. We would highly recommend the Snake River Spa team to anyone.Thanks,Brett
Corean and Kayla were wonderful! So helpful by giving us lots of information on how to care for our spa. We have had it for about 4 years and love it. Their customer service is some of the best I have encountered in Boise. Thanks Snake River Pool and Spa.
The staff at Snake River Pool and Spa are wonderful! Corean is friendly and so knowledgeable. She always remembers me. She has gone above and beyond to help answer any questions I may have. I have worked with these folks for many years. You will not be disappointed with their courteous and awesome staff.
The people at Snake River Pool & Spa are friendly, courteous and knowledgeable. I was referred to them by a friend, and they certainly have not disappointed. We purchased our hot tub from Danielle from the Boise location and could not be happier. She was very helpful in showing us the different hot tubs and answering all the questions we have. Once we purchased the spa, the great service from Danielle did not end, she continues to be top notch in customer service. She is extremely helpful in making sure the hot tub is perfect for our needs whenever we have issues. She is a text or phone call away and she is quick to answer them. She helps make sure our water is perfect. When we have issues with PH balance, Chlorine, cloudy water, she helps us get right back on track. Thank you Danielle and keep up the good work, we will refer her to anybody wanting a great hot tub!
Well it has been over 5 years since my wife got me to go to Snake River Pool and Spa for a Test Soak. I have told her many times over those 5 years how glad I was for that test soak while we have been sitting in the tub enjoying life.Johnny B. got us set up for the test soak and has been very helpful over the years with answering my questions over the phone or being right there as you walk in looking to help you. All of the employees are very kind and helpful at both stores, from service, to getting your water samples tested for free.We bought an Envoy and it fits 4 adults comfortably, or 6 grandkids having fun safely.I said it 5 years ago on a review, and I'm still saying it, that if you are thinking of buying a hot Tub go see "The Spa Team".I'm not an employee, or family member, just a very happy hot Tub owner!
We recently bought our first hot tub from Snake River Pool & Spa. Our sales associate, Johnny Broderick , took care of us like family! He went above and beyond our expectations and made sure we were up and running smoothly over the busy holiday season. In a short amount of time, I felt comfortable with our new purchase because Johnny made himself available to answer ALL my questions. I also appreciated the thorough orientation!
We love our hot tub! The customer service was Amazing. Danielle was super helpful from the beginning. She answered our questions and walked us through how to care for our spa. She made the process very easy. Overall we are very happy clients.
I was in the market for a small spa and chose to go with Snake River Pool and Spa. Best service! They helped me choose the spa that was right for me. I ended up with a 2 seat spa. LOVE IT! The complete process was very smooth. They handled everything including the electrical I needed. Fully explained everything and their follow up was great. The company really cares about their customers and their product.
Great selection of high quality spas. We purchased one here and have found the staff very friend and helpful. They were careful to make sure that we were getting the spa that we needed. The delivery process was painless and they did not pressure us as we debated what model we should get. Overall, it was a great experience. Danielle was awesome to work with.